Technical Support Analyst (Contract) Cranfield (Hybrid - 3 days onsite / 2 days remote) Initial 6-month contract (with potential extension up to 12 months)About the Role We are seeking a proactive and detail-oriented Technical Support Analyst to support a fast-paced automotive client. This is an excellent opportunity to work cross-functionally with design, quality, and engineering teams while developing your analytical and technical skillset.Key ResponsibilitiesManage and respond to service requests using ticket management systemsMonitor and track incident tickets through to resolutionAnalyse data to identify trends, anomalies, and root causes (including use of SQL where required)Use advanced Excel tools (Power Query, Power Pivot, Power Automate) to manipulate and interpret cloud-based dataValidate reports produced by offshore teams for use in vehicle campaignsCollaborate with cross-functional teams to ensure timely responses and clear communication of issuesProvide technical support to offshore call centre teamsSkills and Experience RequiredDegree-qualified (or equivalent experience)Experience using ticket management tools (e.g. ServiceNow preferred)Strong Excel skills, including advanced functions and data toolsFamiliarity with Power Platform tools (Power BI, Power Query, Power Automate) is advantageousDemonstrable problem-solving skills and analytical thinkingStrong written and verbal communication skillsProficient in Microsoft Office applications (Excel, PowerPoint, etc.)