Are you a passionate Food/Retail Development Coach or Training Manager with a strong track record in coaching in-store teams and elevating customer service standards?

TWX is proud to be partnering with a long-standing and respected client in the search for an experienced Retail Development Coach. We’ve worked closely with this company for years and can confidently say they offer a fantastic environment to grow, learn, and make a meaningful impact in the retail space.

The Role:

As a Retail Development Coach, you’ll lead the rollout of an Operational Excellence Program across a network of stores in South London and the Southeast. Your focus will be on improving:

• Customer service
• Brand standards
• Store compliance
• Food safety

You’ll coach store teams to deliver a consistent, superior customer experience.

What We’re Looking For:

• Proven background in FMCG (preferably within the convenience retail sector)
• Experience managing multiple store locations
• Strong coaching and influencing skills
• Excellent communication and negotiation abilities
• Competency with Microsoft Office applications
• A full, clean driving licence
• Level 3 Food Safety Certification (advantageous but not essential)

This isn’t a sales role — it’s for someone who truly wants to make a difference through coaching and supporting retail teams to thrive.

What’s in It for You:

• Salary £37,000
• Company car
• Benefits scheme
• Ongoing support and development opportunities

If you’re results-driven, flexible in your approach, and passionate about coaching for performance, we’d love to hear from you. Apply now with your CV and a short cover letter explaining why you're a great fit.

Interviews will take place in the coming weeks, so don’t delay!