Collections Agent Job 1-2 month contract Your new company Hays are currently recruiting for a retail business based in Ayr, who are seeking a Collections Agent to join their team on a temporary basis. This is a short-term role lasting approximately 1-2 months, with the possibility of extension depending on business needs. The position is fully office-based, with working hours from 9am to 5pm, Monday to Friday.Your new role In this pivotal role, you''ll be responsible for reducing aged debt by efficiently collecting overdue accounts and unpaid invoices-working to clearly defined KPIs and following a structured collections process.Manage assigned customer accounts and drive timely paymentsEscalate outstanding accounts based on predefined criteriaMaintain accurate records of all collection activitiesResolve customer enquiries and disputes promptly and professionallyCollaborate closely with internal teams to align collection strategies with wider business goalsHandle sensitive data with precision and careWhat you''ll need to succeed The ideal candidate will bring:Confidence and enthusiasm in customer engagementStrong negotiation and communication skillsA problem-solving mindset with the ability to work independentlyExcellent time management and organisational abilitiesInitiative and resilience under pressureWhat you''ll get in return This opportunity offers valuable hands-on experience within the retail sector, allowing you to develop industry-specific skills in a professional o