Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that''s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.

We are looking for an ambitious, dedicated and service-oriented

Cluster Senior Events and Groups Manager

to join the fantastic team in the Central London Cluster Marriott Hotels:London Marriott Hotel County HallLondon Marriott Hotel Marble ArchLondon Marriott Hotel KensingtonLondon Marriott Hotel Regents ParkLondon Marriott Hotel Maida ValeIf you are a passionate events and groups professional looking to develop within an amazing brand and the world''s biggest travel company get in touch with us today! See where your journey can take you.At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet- and you never know who might show up next.That big world also extends to our global, diverse family of associates. Like most families, we''re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery.Job SummaryThe Senior Groups and Events Manager coordinate the daily/weekly hotel BEO packs and as well as leading BEO meetings, being the key communication link between the EandG team and operational teams. The Senior Groups and Events Manager will provide help and support to their team through coaching/mentoring, delivering training and leading by example in all areas of role execution driving balance score card results for all properties. They will assist the Cluster Director in energizing and driving the team with closing days, EMEA promotions, demand generation weeks and other sales initiatives.Education and ExperienceHigh school diploma or GED; 2 years experience in the event management or related professional area.OR2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.Core Work ActivitiesExecuting Event OperationsOwnership for the conversion and management of assigned enquiriesSupport the team conversion of all enquiries through funnel calls and daily communicationConducts compelling show rounds to win the businessEffectively manages bedrooms blocks and meeting space inventory for assigned groupsExpertise in event planning, food presentation, meeting room set ups, audiovisual and banquet service standards. Cooperate with Banqueting and Kitchen team to develop new FandB concepts and drive customer satisfactionCorrect use of systems process to ensure brand standards are being upheld - booking integrity, consistency and accuracySells to a pre-determined event and group strategyWorks with banqueting/kitchen teams to review and update strategy with a dynamic approachProactively resolicits previous customers and event bookers for future opportunitiesSupports the Cluster Director of Groups and Events by completing weekly/monthly tasks to include but not limited to; catering forecast, funnel call, sales strategy meetingSales and Revenue ManagementDelivers a compelling sales experience to drive conversion and repeat businessProvides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event executionEffectively up sells products and services throughout the event process.Participates in customer site inspections and assists with the sales process when necessary.Effectively manages customer budgets to maximize revenue and meet customer needs.Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.Managing ProfitabilityManages revenue and profitability associated with events.Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.Reviews billing and payments with clients.Providing Exceptional Customer ServiceSets a positive example for guest relations.Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.Provides excellent customer service. Ensures all associates involved in and event or booking understand expectations and parameters.Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner''s experience.Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.In addition to the benefits, you would expect being part of a brand of our caliber, you will also be offered:A unique opportunity to be part of an award-winning international brand where we celebrate your unique talentPart of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.Work alongside some amazing talent- award winning, experienced hospitality professionalsDiscounted room nights, meals, and spa access-because your well-being means so muchAccess to fabulous and flexible benefits to help you in and out of work- including health and life assuranceAccess to major high street discounts so you can treat your friends and family as required

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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