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Flagship Store Director - London Oxford Street (40 hours), Londoncol-narrow-leftClient:RitualsLocation:London, United KingdomJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:9825068b84fdJob Views:9Posted:07.07.2025Expiry Date:21.08.2025col-wideJob Description:Job DescriptionStep into a leadership role where retail meets innovation. As Store Director of our groundbreaking Oxford Street West ‘Mind Oasis’ store, you will guide a transformative shopping experience—blending science-backed treatments with immersive design. Opening this October, this concept redefines the way customers engage with wellbeing and luxury. Your vision and leadership will ensure every visitor experiences a moment of pause, breath, and reconnection in their everyday livesYour leadership will shape a high-performing team driven by passion and excellence. As Store Director, you will collaborate closely with your Area Manager to develop innovative business strategies, exceed KPIs, and drive a seamless customer experience. Your expertise in coaching, team development, and operational excellence will ensure Rituals’ newest flagship store becomes a benchmark in retail successPurpose:- Responsible for day-to-day management of the store performance, operations, team and customer experience

Key responsibilities include:Establishing daily objectives and developing monthly strategies to meet productivity goalsOverseeing flawless store administration, financial management, and ensuring compliance with relevant regulations.Take charge of managing inventory, creating attractive product displays, and fostering a welcoming environment for every customer.Addressing unexpected challenges, swiftly resolve customer concerns, and encourage a collaborative team culture.Drive the long-term success of the store while setting a new standard in retail leadershipBusiness Impact:Lead, coach and train the store team, and together drive the recurring commercial cycles, ensuring optimal preparation and implementation of the commercial calendars and excellent store operationsQualifications

At Rituals, we seek leaders who bring passion, energy, and vision. More than managing a store, you’ll be inspiring a team, shaping a unique retail experience, and making an impact on the wellbeing industry. If you thrive on leading with heart, developing future talent, and driving success through collaboration, this is your moment to make a differenceAdditionally, you have:Prior relevant experience as Store Director, Senior Store Manager or General Manager within retail, luxury or hospitalityExperience in HR Policies, procedures, recruitment and all elements of people management (e.g., communication, motivation, coaching, connection, and inspiration)Experience in sharing knowledge to drive behavioural change and develop othersDecision making and problem-solving skillsStrong leadership and team management capabilitiesCustomer centric approachUnderstand Operational efficiencyKnowledge and passion of the wellbeing or lifestyle/beauty industryMarketing, brand and community engagementStrong financial acumen with data led decision makingIntermediate vocational education or equivalentAt least 5 years of relevant leadership experience within retail or hospitality industry.

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