Purpose of the Role The Senior Operations Support Coordinator role in the North provides operational and compliance support to the Facilities Management Network. The role acts as a regional operational contact point, ensuring statutory compliance, data accuracy and consistency of processes across our North region. The role supports the Operations Support Manager in implementing operational improvements, systems, reporting standards and training across the team while also managing and developing the North Operations Support team. The position ensures the team delivers a consistent, reliable and high-quality support service to Facilities Managers and wider business stakeholders. The role will also support the development of the Operations Support function and may take on additional operational responsibilities as this function evolves. Key Responsibilities People Line management of 3 Operations Support Team/Administrators in the North including regular 1:1 meetings, performance reviews and objective setting Create a positive, supportive and accountable team culture across a geographically spread team Allocate and prioritise workload to ensure service levels are maintained Support recruitment, onboarding and training of new team members Act as the first escalation point for team and operational queries Monitor quality and consistency of team output Support engagement, wellbeing and development of team members Support training and onboarding of new FMs into the region Su