Head of Service Charges, Rent and IncomeLocation: NORWICH - Hybird About the roleSeeking an exceptional leader to join us as Head of Service Charges, Rent and Income. This is a pivotal senior role responsible for shaping strategy and delivering high-quality services across service charges, rent setting and income collection for over 7,000 homes, including tenants, homeowners, freeholders, and garages.You will lead a high-performing team, ensuring that all income streams are maximised while remaining fully compliant, transparent, and customer-focused. This is an exciting opportunity to influence organisational strategy, drive innovation, and ensure our services align with evolving legislation and best practice across the housing sector.Key responsibilitiesLeadership and StrategyLead the strategic development and delivery of service charge, rent and income servicesOwn and oversee key processes including rent notifications, service charge estimates and actuals, sinking funds, major works accounting, and collectionsDevelop and maintain key policies including Service Charge and Income Collection policiesSet and monitor robust KPIs to drive performance and accountabilityRepresent Saffron at regional and national forums, enhancing our profile and influenceIdentify and respond to legislative, regulatory, and sector changesOperational and Financial ManagementOversee the full lifecycle of service charge and rent activity: setting, issuing, reconciliation, and collectionEnsure complianc