Role: Key Account Manager Location: West Midlands Contract Type: Permanent Hours: Monday - Friday - 8 hours - 60 min unpaid break Salary: from 50,000 - 60,000 depending on experience Competitive commission structure Must have a valid UK license Role Summary This role focuses on customer retention, relationship management, and sustainable growth across a portfolio of large, regulated-sector clients. The successful candidate will be an experienced Strategic Account Manager with a strong background in SaaS, digital workflow, and digitisation solutions, capable of engaging confidently with senior stakeholders and protecting and growing existing revenue streams. You will manage complex customer accounts where service delivery, commercial management, stakeholder engagement, and operational oversight are key to success. Key Responsibilities Customer Management Build and maintain strong relationships with senior stakeholders. Drive customer retention and long-term account growth. Proactively manage risks, issues, and escalations. Account and Commercial Management Develop and maintain strategic account plans. Lead contract renewals, negotiations, and commercial discussions. Ensure accurate forecasting, CRM updates, and account reporting. Growth and Solutions Identify opportunities for digital, workflow, and digitisation solutions within existing accounts. Work closely with Solutions and Pre-Sales teams on customer proposals. Promote sustainable, profitable growth across a