CRM Support Technician Elland (Onsite) Up to £35,000 + Benefits Your new role As a CRM/ERP Support Technician, you will work closely with our existing team of CRM/ERP Administrators to provide first-line support to users globally. Resolving day-to-day issues and maintaining data quality through regular audits and cleansing. You''ll manage user access, assist with basic system configurations, and support the roll-out of new features. The role involves creating user documentation, delivering training, generating reports, and gathering feedback to drive continuous improvement. Strong communication skills are essential, as you''ll act as a link between end users and technical teams, ensuring smooth operation and adoption of the CRM/ERP systems. Responsibilities Keep ERP and CRM users moving by picking up, prioritising and resolving a high volume of tickets, from simple "how do I ?" questions through to more complex admin and configuration tasks. Act as a trusted first line of support for colleagues across sales, operations, purchasing, finance and other teams, choosing the right way to communicate and keeping users updated on progress. Play a key role in importing and maintaining data, including exhibition leads and other prospect lists, so that sales teams have accurate information to work with. Help us embed and stabilise a new CRM environment, getting up to speed quickly and contributing feedback as we roll out new processes and tools. Spot recurring issues and opportunities