Are you a proactive, people-focused professional with a passion for delivering exceptional customer service? Our client, a renowned International Examining Body, is seeking a bright and enthusiastic Customer Support Administrator to join their busy team on a fixed term basis.This is a fantastic opportunity for someone who thrives in a fast-paced environment and brings a strong background in customer support, paired with excellent organisational skills. If you have a keen interest in music and enjoy helping others, this role offers the perfect platform to make an impact while building on your administrative experience.There are two positions available for this role - one on a 6-month contract and the other for 18 months.Within this role you will:Deliver outstanding front-line customer service, via phone and email correspondence to a range of stakeholdersManaging exam-related administration with exceptional attention to detailSupporting the planning and scheduling of assessments across multiple locationsReviewing and improving processes to ensure a positive customer journeyCollaborating with internal teams to support global delivery operationsThe ideal candidate will have:Proven experience in a customer service handling queriesStrong administrative skills with a high level of accuracy and organisationConfident written and verbal communication skillsAbility to manage multiple tasks and priorities in a busy environmentA team player with a positive, solutions-focused attitudeFamil