Operations Campaign Manager - Customer Experience, Testing andamp; Vendor Management About the Role We''re working with a global organisation within the payments space, focused on improving how customers experience payments in real-world environments - whether that''s tapping in-store, using POS systems, or checking out online. This role sits within a team responsible for validating that payment journeys work effectively for customers, ensuring strong merchant acceptance, best of breed customer experience and identifying any issues impacting performance. You''ll be responsible for managing structured testing campaigns delivered via an external vendor, reviewing results, and translating findings into actionable insights that improve customer experience. This is not a marketing role. It''s an operational position focused on delivery, vendor management, and data-driven decision making. What You''ll Be Doing Own the end-to-end delivery of testing campaigns that validate real-world payment experiences Manage a third-party vendor conducting simulated transactions (eg in-store, contactless, E-commerce) Coordinate campaign intake, planning, execution, and stakeholder communication Review and interpret testing outputs to identify issues, risks, and opportunities for improvement Produce clear, structured reports with insights and recommendations for internal teams Work cross-functionally with Operations, Sales, and Implementation teams to drive improvements Support validation of new