Job title: Customer Service Advisor Location: Droitwich Salary: £13.00phr plus bonusHours: Varied Work Patterns Available Hours: Working Schedule Patterns: 25, 30 or 35 hours per week of rotating shifts as follows: Full-time Shift (35 hours/week): Rotating shifts : 09:00am-17:00pm / 11:00am-19:00pm with one hour unpaid lunch break - in the office Part-time Shift (30 hours/week): Rotating shifts : 09:00am-15:00pm / 13:00pm-19:00pm - in the office Part-time Shift (25 hours/week): Rotating shifts : 09:00am-14:00pm / 14:00pm-19:00pm - in the officeKey Responsibilites:. Answer incoming calls and convert them into appointments that meet company criteria. . Ensure customer data is accurate, relevant information is in the correct fields, and customers are informed of appointment details. . Forward appointment lead sheets and quotation requests to Sales Coordinator unless appointments are self-confirmed. . Manage unconverted leads appropriately using the computer system. . Promptly contact and reschedule appointments with customers. . Immediately pass customer appointment cancellation requests to the relevant Sales Coordinator. . Handle calls from existing customers, gather details of their queries, and address them accordingly. . Collaborate with Admin Support/Contact Centre Manager to resolve queries or problems. . Contribute to outstanding customer service delivery. . Perform any other necessary duties.Key requirements:. Target driven and self-motivated. . Proven track record of