Customer Care Team Leader Your new company A respected, family-run business with over 100 years'' experience supplying products to specialist industries.Your new role As Customer Care Team Leader, you''ll support the Regional Manager and lead the Customer Care team, ensuring smooth coordination with Sales and efficient service delivery.Lead and motivate the Customer Care teamLiaise with Sales to ensure smooth operationsMonitor and chase internal processes to meet deadlinesResolve escalated customer queries professionallyIdentify and implement service improvementsSupport the Regional Manager with daily operationsPrepare performance reports and suggest improvementsWhat you''ll need to succeed Confident, assertive communicatorExperience in customer service or telesales leadershipStrong organisational and problem-solving skillsAbility to push back and drive resultsExperience with Microsoft Office and EMS systemsIdeally 1+ years in B2B customer service and sales is preferred but not essentialWhat you''ll get in return Company pension schemeCycle to Work schemeStaff discount on productsHealth and wellbeing support programmeMonday to Friday schedule - no weekend workWhat you need to do now If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now. If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #