Overview

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Senior Engineer Services Support

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Motorola Solutions .Company overview: Motorola Solutions is a global company focused on people-first culture. Our critical communications, video security and command center technologies support public safety agencies and enterprises to enable safer communities, safer schools, safer hospitals and safer businesses.Department Overview

The UK Software Enterprise Support team maintains and supports IAAS, Pronto Hosted Services and Command Central Control Room Solutions. Pronto Hosting Services enables officers to access information in national and local databases on a mobile device and to manage and submit information digitally. Command Central Control Room Solutions provides an integrated secure control room solution for IT management and ongoing capabilities for emergency services.Job Description

This role is primarily remote with occasional travel to Rugby offices.Provides incident investigation and collects information to enable incident resolution. Ensures incidents are handled according to agreed procedures and priorities, diagnoses incidents and informs relevant persons/customers of actions taken. Investigates causes of incidents, escalates unresolved items, facilitates recovery after resolution and documents/closes resolved incidents.Investigates escalated, non-routine and high-impact incidents, informs responsible service owners, facilitates recovery, and ensures proper documentation and closure. Analyzes causes of incidents to minimise recurrence. Investigates problems in systems, processes and services, and supports implementation of remedies and preventative measures.Provisions, installs, configures and maintains infrastructure services and components. Monitors performance and security events, identifies issues and contributes to resolution. Carries out operational procedures including backup/restore, using provided tools and scripts. Automates routine system administration tasks per specifications using standard tools and basic scripting.Maintains knowledge management systems and content to meet business needs. Supports knowledge capture and use; contributes to adjusting work practices to improve knowledge management.Provide a 24/7 support service using an on-call pattern of 1 week in every 4 weeks.Requirements

Basic Requirements

Fundamental knowledge of VMware and NSXFundamental knowledge of Microsoft Server family including core servers, high availability clustering, IIS, file sharesFundamental knowledge of network principles, WAN technologies, routing and global load balancingFundamental knowledge of Microsoft SQLExperience with SIP technologies including WebRTCExperience with/architecture or supporting AzureStrong troubleshooting and problem-solving skillsStrong business/customer-facing experienceExperience/desirable with Web Map ServicesExperience/desirable with REST API interfacesITIL FoundationMust be able to work on-callImportant:

Must be able to attain SC and NPPV3 clearancesBenefits

Competitive salary and bonus schemesTwo weeks additional pay per year (holiday bonus)25 days holiday entitlement + bank holidaysAttractive defined contribution pension schemePrivate medical insuranceEmployee stock purchase planFlexible working optionsLife assuranceEnhanced maternity and paternity payCareer development support and learning opportunitiesEmployee health and wellbeing support (EAP, wellbeing guidance)Carbon neutral initiatives/goalsCSR initiatives including volunteering daysWell-known company discount schemeTravel and Other Details

Travel: Under 10% | Relocation: None | Position Type: Experienced | Referral Payment Plan: YesCompany

Motorola Solutions UK LimitedEEO Statement:

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture.

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