Our client is an established telecoms provider with over 20 years of experience in installing business phone systems including VoIP phones, business mobiles and connectivity. Through continued growth they are looking to recruit an Operations Manager. Working alongside their Director you will be coordinating projects, building systems in the office, working occasionally on client sites for larger projects. ( people) You will be responsible from order to operations including delivery of the projects, ordering, PM with client throughout project to completion and handover to finance for final billing. Then ongoing wider support after with the client and teams, re training and issue resolution. Key Responsibilities Operational Leadership Lead and manage all operational activities across the business including service delivery, provisioning, customer onboarding, and operational support. Develop and implement operational strategies that support business growth and scalability. Establish clear operational KPIs and performance metrics to drive efficiency and accountability. End-to-End Service Delivery Oversee the full lifecycle of customer solutions from sales order acceptance through to delivery, installation, service activation, and ongoing contract support. Ensure telecoms services such as hosted telephony, VoIP, SIP, connectivity, and associated solutions are delivered on time and within scope. Monitor delivery pipelines and proactively address delays, risks, or operational bo