Customer Success Executive

Location: Office-Based - Blackburn, Lancashire 

Hours:  Full Time – 9 am to 5.30 pm

Salary: £26,000 - £30,000 per annum

Our client is a digital marketing agency, helping hundreds of clients over the last two decades. Established in 1998, they were an early SEO pioneer and continue to deliver and stay ahead of the market over 25 years later. Their passion is to help clients build highly successful businesses.

They’re experts in SEO, PPC & web design/development. They are looking for a Customer Success Executive to join their team in Blackburn to support them with their digital offering.

The successful candidate will be someone who thrives in a collaborative, on-site environment.

Required Skills:

• Excellent communication and interpersonal skills
• Ability to present data clearly to clients
• Organised, proactive, and results-driven
• A keen interest in Digital Marketing, particularly Search Engine Optimisation (SEO) & PPC
• Experience in client-facing roles, preferably in digital marketing or agency environments

Desirable Skills:

• Familiarity with digital marketing tools (Google Analytics, Google Ads, SEMrush, etc.).
• An understanding of SEO & PPC principles and best practices is desirable

Key Responsibilities

• Monitor and report on client campaign performance
• Build and maintain strong client relationships
• Proactively identify opportunities for client growth and retention
• Coordinate with internal teams to deliver SEO & PPC campaigns

What’s In It For You

• Early finish on Fridays – Work-life balance
• 20 Days Holidays + Bank Holidays
• Collaborative team culture – Social events, community spirit
• Career development opportunities – career development
• Competitive salary and benefits

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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