Your new company An exciting opportunity has arisen for an experienced Housing Revenues Officer to join a well-established Housing Association near Glasgow. This role will play a key part in delivering an effective income management service, supporting tenants to sustain their tenancies while maximising rental income.Your new role Manage a designated patch of rent accounts, ensuring timely collection of rental incomeProactively manage arrears through early intervention, payment arrangements, and tenant engagementProvide advice and support to tenants in relation to rent payments, benefits, and financial inclusionLiaise with internal teams and external agencies to support vulnerable tenants and sustain tenanciesTake appropriate recovery action in line with policy, including issuing legal notices and preparing court documentation.Monitor accounts and maintain accurate records using housing management systemsSupport continuous improvement of income management processes and performance targetsWhat you''ll need to succeed Proven experience in a housing income/revenues role within a housing association or local authorityStrong knowledge of rent arrears management, welfare benefits, and tenancy sustainmentExcellent communication and negotiation skills, with the ability to build rapport with tenantsExperience working in a target-driven environment and managing competing prioritiesAbility to work collaboratively with internal teams and external partnersStrong IT skills and experience u