2ND LINE IT SUPPORT 3-6 MONTH CONTRACT DAY RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKINGYour new roleA 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale.The 2nd Line Contractor will be part of the team who picks up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution.SHIFTS:The shift pattern is based on a 7-week rotation. Within this, you''ll be expected to work 4 normal shifts (8-5), 1 late shift (10-7) and 2 weekend shifts (Sat and Sun 8-7). When on the weekend shift, you''ll be expected to work Monday 8-5, Tuesday 8-5 and Wednesday 8-12, before having Wednesday afternoon, Thursday, and Friday as the ''Weekend'' What you''ll need to succeedPrevious experience of working in a busy IT Service DeskStrong knowledge of Windows 11 (On-premise domain and Cloud integrated)Experience with Active Directory and Azure Active Directory user and group administrationAbility to support M365 services (Teams, SharePoint, OneDrive)Knowledge of InTunePrevious experience of working with ITIL service management processesIf you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for p