Job Title: Customer Service and Logistics Coordinator Location: Trafford ParkSalary: 27,000- 30,000 per annum (depending on experience Shifts: Monday-Friday 8am-4pmType: PermanentDue to continued growth, our client is expanding our Customer Service and Logistics function to ensure they meet evolving customer needs and maintain high standards of service. This role will support the Sales team by managing customer enquiries and requests, while developing and nurturing strong client relationships. In addition to customer service duties, the team oversees export order processing and logistics, ensuring goods are delivered in line with service level agreements (SLAs) and regulatory requirements.The Role:Ensure customer requirements and service standards are consistently understood and met across the organisation.Uphold company values for customer relationship management and service excellence in all client interactions.Identify and implement opportunities for service improvements within the department and across the wider business.Process domestic, European, and international sales orders in the company''s ERP system, ensuring order confirmations are issued promptly once dispatch dates are agreed with production.Respond to customer enquiries and orders within agreed timescales Prepare and verify transport documentation in compliance with relevant regulations Plan deliveries with consideration for cost efficiency, order consolidation, and customer requirements.Maintain and update st