Exponential-eFounded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.We''re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.Hours: 24/7 Shift Pattern - 2 Days, 2 Nights and 4 Days offOverall purpose of the job:Be the first point of contact for Ambulance Trusts (with any ARP related IT issues) and other Exponential-e customersResponsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliersProactively monitor systems and suppliers for any potential issuesKey responsibilities for this job:Understand the end-to-end support model of ARP and the responsibility of each supplierLog and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAsAcknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAsMonitor open incidents and requests and ensure SLA