The National Gallery is searching for an experienced service desk manager to the lead the Service Desk function within the Information Systems (IS) Department. The IS Support Manager oversees daily operations ensuring high levels of customer satisfaction. In this role, you will be responsible for managing day-to-day operations but also for elevating the quality and efficiency of technical support services provided. The successful candidate will coordinate with various departments across the Gallery including the IS team, working closely with both technical and non-technical teams to provide a reliable, responsive, and proactive service experience.