IT Service Engineer Location: Mobile - North East England (covering Newcastle to Leicester, with a base in the Pontefract area) Salary: 40-45k DoE Contract: Permanent, Full-time (35 hours per week, nine-day fortnight)About the RoleWe''re looking for an experienced IT Service Engineer to join a well-established organisation with a strong social purpose.This is a varied, field-based role where you''ll provide desk-based, remote and on-site technical support across multiple locations. You''ll be responsible for supporting technology deployments, resolving 2nd line technical issues, managing hardware fulfilment, and ensuring users receive an excellent IT support service.You''ll also play a key role in:Resolving escalated Service Desk tickets.Deploying IT services to new and existing sites.Supporting hardware installations, upgrades and replacements.Assisting with site decommissioning projects.Delivering support to users across a geographically dispersed organisation.The role requires travel throughout the North East region, from Newcastle down to Leicester, with occasional flexibility to support business requirements.What We''re Looking ForWe''re interested in candidates with experience in:IT Service Desk and/or 2nd Line Support.Troubleshooting Windows 10/11 environments.Microsoft 365 (Outlook, OneDrive, SharePoint, Teams and Teams Telephony).Microsoft Entra.Microsoft Intune.Meraki networking.Legacy technologies including Windows Server, Active Directory and Cisco networking.Remo