A Sales and Customer Service Administrator in required to join a well-established training provider in the Gloucestershire region. This is a varied role suited to someone who enjoys working with clients, supporting sales teams and keeping processes running smoothly behind the scenes. The Sales and Customer Service Administrator will support account managers, senior sales leaders and wider departments with day-to-day administration across course bookings, delegate enquiries, onsite course requests and client communication. This role requires strong organisation, a confident telephone manner and the ability to manage multiple tasks at once. The successful candidate will play an important part in delivering a professional customer experience while ensuring course administration is completed accurately and on time. This is a great opportunity for an organised administrator who enjoys being part of a busy commercial team. Role Overview Manage provisional delegate lists and ensure timelines are followed accurately. Support account managers with onsite course requests, required forms and purchase order tracking. Maintain course number reports and liaise with senior sales colleagues regarding courses that may need to be cancelled. Contact clients regarding course cancellations and manage the follow-up process including rebooking delegates or arranging credits. Handle incoming customer enquiries relating to certificates, hotel bookings, joining instructions, course results and ge