About The RoleTeam - Member CareWorking Pattern - Hybrid - 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week. Top 3 skills needed for this role:Organisational skillsCommunication skillsLeadership skillsWhat this role is all about:Responsible for the delivery and improvement of the Vitality customer/adviser experience through management and coaching of a team to provide excellent service which exceeds customer expectations.Key ActionsWork with other managers and stakeholders to ensure the team receive coaching, development and technical support as neededWill directly manage a team of 10-18 Healthcare Associates/Specialist Healthcare Associates with varying level of experienceResponsible for the standard of service provided by own teamResponsible for reward, training and development of own teamResponsible for establishing and maintaining a performance management framework for the teamMust motivate the team to maintain high morale, low absenteeism and turnoverManaging and developing relationships with internal and external customers to ensure a co-ordinated approach for the end to end customerResponsible for the delivery of the service strategy through management of direct reportsCoach and support team members through regular 1:1s and reviews to identify and address development needs and construct development plans which will build a high quality teamMonitor team performance and output through use of volume and quality audit data in order to set or a