Customer Partner (Housing Officer) Tenancy Sustainment Location: Home Based, covering Dorset, East Hampshire and Southampton Salary: £29,000 per annum Vacancy Type: Full-time Closing Date: 12 December, 2025 Here at Stonewater, we re looking for a Housing Officer (known internally as a Customer Partner) to join our Tenancy Sustainment team and provide an exceptional customer service, putting customers at the heart of everything you do. As Customer Partner, you ll be working on property condition cases, hoarding, tenancy breaches, and permissions. It really is a varied role! This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality. This role is predominantly home based but we will need you to be flexible to travel within your local area as the role may involve site visits and attendance at court on behalf of your colleagues. The ideal candidate will: Have proven Housing experience, able to successfully manage property condition cases and tenancy breaches. Have a strong customer focus. Have experience in working with multi-agencies to ensure results for customers Demonstrate an understanding of safeguarding and processes in place to support vulnerable customers Be agile and flexible, prioritising as appropriate to meet customer needs Demonstrate an ability to work well as part of a team. Have high level communi