Digital Service Manager
Digital Services Manager (Interim)Hybrid Working Part-Time (3 Days per Week) Immediate Start£35.53/hour UmbrellaAre you an experienced digital leader with a passion for delivering high-quality services and driving continuous improvement? We''re looking for a Digital Services Manager to take ownership of critical digital operations and lead service excellence across a dynamic and evolving environment.This is an exciting interim opportunity to make a real impact-leading teams, enhancing digital experiences, and ensuring reliable, secure, and user-focused services.OverviewAs Digital Services Manager, you will oversee the delivery and performance of live digital services, ensuring they meet organisational needs and user expectations. You''ll lead multidisciplinary teams, manage service operations, and drive improvements through collaboration, innovation, and data-led decision-making.Key ResponsibilitiesOwn and manage the live operation of digital servicesAct as an escalation point for incidents, problems, and service requestsLead and support digital service teams, including product development, application support, and geospatial servicesWork collaboratively across departments to reduce failure demand and improve service efficiencyUse user feedback to enhance digital experiencesEnsure services comply with information governance, data protection, and security standardsDeliver service improvement projects using strong project management skillsManage suppliers, budgets, and financia
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