B2C Senior Credit Controller required for a hybrid working role Your new company Bristol based businessYour new role This role plays a key part in helping company customers experiencing financial difficulties. The team provides support through inbound and outbound communication, case management, and resolution of debt-related queries and complaints. The team goal is to assist customers in resolving their debt efficiently while balancing both business and customer needs.Key Responsibilities:Handle inbound client contacts and outbound collection campaigns.Take ownership of team success, ensuring objectives, SLAs, and KPIs are met.Plan and allocate resources to maintain efficient team operations and manage workloads.Act as an escalation point for complex debt-related queries from the team and other business areas.Coach, mentor, and develop the team, helping individuals reach their full potential and maintain high performance.Set and monitor team and individual objectives.Conduct monthly 1-to-1s, as well as mid-year and year-end appraisals.Manage attendance, sickness, and behaviour in line with company policies and values.Monitor team performance, offering motivation, feedback, and coaching to improve productivity and customer satisfaction.Ensure that policies and processes comply with relevant regulations.Become a subject matter expert in debt collection policies and processes, sharing knowledge with the team.Oversee and complete reporting and workload monitoring.Carry out any