Sales Coordinator 27,500 + benefitsSupportive team with a great cultureAn exciting opportunity to join a leading manufacturer in Birmingham known for quality, innovation, and exceptional customer service. We are looking for a proactive and enthusiastic Sales Coordinator to support our internal dynamic sales team and help drive growth by maintaining strong relationships with existing customers and re-engaging lapsed clients.Key Responsibilities:Customer Contact and Relationship ManagementProactively call and engage with existing and lapsed customers to maintain relationships and generate repeat business. Build rapport with clients, understanding their needs and offering solutions that align with our product offerings. Quotations and Order Support Raise, send, and follow up on customer quotations in a timely and accurate manner. Liaise with internal departments to ensure smooth processing of quotes and orders. Customer Service and Problem Solving Provide outstanding customer service, acting as a key point of contact for queries, complaints, and general support. Investigate and resolve any issues quickly and effectively to ensure customer satisfaction. Sales Administration Maintain accurate records of customer interactions, quotations, and sales activities in the CRM system. Prepare sales reports and track KPIs as required by the Sales Manager. Collaboration Work closely with production, logistics, and finance teams to ensure smooth order fulfilment and billing. Support field sa