People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we''ve been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we''re looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the role

At Revolut, we do Ops differently. Our hyper-talented operations experts don’t just keep things ticking over. They''re given the most complex, hard-to-solve problems in the business. Then they create elegant, scalable solutions that keep pace with our ambitious growth plans.In the military, you developed your skills in leadership, strategic thinking, teamwork, and discipline — all of which are highly valued at Revolut. As a Production Manager, you''ll leverage your strengths to manage teams of up to 100 customer support agents, while collaborating closely with the Product team to drive continuous improvements in our global fintech operations.If you''re a leader who can effectively balance managing people and processes while maintaining a constant drive for high performance, let''s get in touch.What you’ll be doing

Managing a team of direct and indirect reportsExploring and defining which projects the team should prioritise, and setting a timeline to reach goals quicklyTaking responsibility for your team''s development, guiding and working with them to unlock their full potentialLeading by example, resolving the toughest customer issues, and ensuring consistent high-level team performanceInteracting and collaborating with teams from different regions and cities across the globe to constantly improve service levelsMaking critical business decisions by breaking down complex cases and backing up reasoning using advanced analysisProposing, developing, and implementing systems, programmes, and processes to strengthen the foundation of exceptional customer serviceBuilding and optimising scalable processes to promote hyper-growthOwning business line metrics and improving people''s performance, including decision-making quality and efficiencyEstablishing lasting relationships with vendors and partnersWhat you''ll need

At least a 2:1 degree from a top universityExperience in engineering (graduates welcome to apply)Experience working in a structured, KPI-focused environment, such as a startupExperience managing large teams composed of direct and indirect reportsLeadership skills with a creative, confident, and motivational approachExcellent communication, interpersonal, and people management skillsThe ability to work in a fast-paced environment, managing multiple challenges simultaneouslyAn excellent problem-solving approach and demonstrated record of executing projects that measurably improved different metricsTo be logical, analytical, and have experience resolving team productivity or quality issues in efficient waysThe ability to identify operational inefficiencies and provide practical solutionsThe ability to take a data-driven approach to identify root causes, measure performance, and drive process improvementsA magic skill to break complex problems into smaller ones and to enjoy working with dataNice to have

Experience working with SQL, Python, and/or RCertifications in Lean Six SigmaBuilding a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural DandI Framework, designed to help us thrive and grow everyday. We''re not just doing this because it''s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.Important notice for candidates:Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.•

Only apply through official Revolut channels.

We don’t use any third-party services or platforms for our recruitment.•

Always double-check the emails you receive.

Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.We won''t ask for payment or personal financial information during the hiring process.

If anyone does ask you for this, it’s a scam. Report it immediately.By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut''s Candidate Privacy NoticeBenefits at Revolut

No ping pong tables or bean bag chairs, just benefits you actually wantGet what you need to succeed

Financial benefits that show we value your workFlexibility to work from home, the office or abroadA free Revolut Metal subscription loaded with perksExciting events year-round so you can get to know your teamRevoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.Deliver WOW

We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.Dream Team

We select, coach, and retain the top talent only and give them all the support to achieve greatnessNever Settle

Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.Think Deeper

Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.

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