Benefits Manager Location: Southfield Road, Loughborough, LE11 2TU Start Date: ASAP Contract Duration: 2+ Month Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 45.00 per hour Job Ref: OR16385 Job Responsibilities Lead and motivate the Benefits teams, ensuring performance targets are met. Manage and report team performance, including mandatory statistical returns. Oversee annual billing for Housing Benefit and Council Tax Reduction Scheme. Ensure compliance with regulations, policies, and best practices. Handle complex queries and complaints from various stakeholders. Keep staff updated on changes in regulations and provide necessary training. Analyze data to identify training needs and support staff development. Represent the Council at appeal hearings. Promote a culture of fraud and error prevention. Support team members in decision-making on complex cases. Provide expert advice on Local Authority benefits to internal and external parties. Produce reports on Benefits matters for senior management and committees. Identify and implement improvement projects to enhance service delivery. Stay updated with new technology to improve service offerings. Maintain expert knowledge of Benefits systems. Coach and mentor team members, conduct performance reviews, and identify training needs. Ensure secure management of information and report any breaches. Undertake additional duties as required. Person Specifications Must Have Strong