Your new companyAre you a technically skilled problem-solver with a passion for delivering exceptional customer support? A global organisation is seeking a Technical Support Engineer. To join their dynamic team. This is a fantastic opportunity to work in a collaborative environment where your expertise will directly impact customer satisfaction and product success.Your new roleIn this hands-on support role, you''ll be the first point of contact for customers experiencing technical issues. Whether it''s a bug, a data sync issue, or a usability question, you''ll investigate, troubleshoot, and resolve-or escalate-each case with care and clarity.Respond to inbound support requests from external customersDiagnose and resolve issues related to app functionality, data, or integrationsOffer alternative solutions or escalate complex cases to senior developersCommunicate clearly and consistently with customers throughout the processDocument findings and contribute to internal knowledge sharingCollaborate with the wider support and development teams to improve the productWhat you''ll need to be successful A degree in Computer Science or a related field (B.Sc. or M.Sc.)A strong interest in coding and software developmentExperience or familiarity with one or more of the following:PHP, JavaScript, .NET, Java, Python, or C#Excellent communication skills and a customer-first mindsetA methodical, detail-oriented approach to problem-solvingExperience supporting SaaS applications is highly desi