Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireOperations Manager (Financial Support) About this Role Our customers are at the heart of everything we do. So we''re looking for someone to join us as an Operations Manager to engage, motivate, and inspire their Delivery Leads to deliver great customer experiences across our Financial Support department. As the Delivery Manager for Financial Support, you''ll have the opportunity to lead a team of Operations Delivery Leads. You''ll be responsible for enabling your leaders to deliver results against department-wide KPIs, ensuring that the entire operation''s performance is maintained, whilst providing high-level support to your Delivery Leads on the strategic capability and leadership culture of their respective areas. Your Delivery Leads should gain insight into departmental trends and systemic performance gaps, and you''ll empower them to act on these, driving structural and cultural improvements across Financial Support. So if you have a passion to lead and develop a senior team of Delivery Leads, whilst placing long-term customer strategy and operational excellence at the heart of everything you do, this Operations Manager role could be the opportunity you''ve been looking for . What you''ll do Strategic Change: Work as a key partner with senior stakeholders to define the change agenda, ensuring the department is structurally ready to deliver and sustain upcoming strategic initiatives. Senior