Job Title: Head of ServicingLocation: London Hybrid 2 days in the office, 3 WFHSalary: Confirmed on applicationHours: Monday to Friday 9 am to 5.30 pmBenefits:30 days holiday plus bank holidaysSalary sacrifice pension schemeEmployee assistance programmeHealth cash planGrowth shareProfessional development and growth opportunitiesAnnual discretionary bonusAbout the position of Head of Servicing:We are seeking a dynamic Head of Servicing to lead and oversee the full mortgage servicing lifecycle, from post-offer through redemption. In this role, you will manage both in-house teams and key external service providers to ensure efficient, customer-focused operations.This senior role requires strong leadership, deep mortgage operations experience, and a passion for regulatory compliance and continuous improvement. You will drive process optimisation, build collaborative partnerships, and support the delivery of excellent service in a fast-growing, innovative lending business.If you''re a strategic thinker with a hands-on approach and a desire to make a real impact, this is an exciting opportunity to join a forward-thinking company at the forefront of later-life mortgage lending.Responsibilities for the role of Head of Servicing:Develop and optimise customer-focused mortgage servicing processes.Manage a mix of in-house and outsourced servicing operations.Ensure seamless collaboration between internal teams and external partners.Set and monitor KPIs, SLAs, and quality standards.Identif