DescriptionJob Descriptiona. Manage complex FIX implementations and upgrades.b. Respond to requests for technical assistance via phone, email or in person (remotely or on-site).c. Diagnose software and connection issues and recommend the appropriate solution.d. Analyze problems, answer questions, and provide training related to the software.e. Identify and test workarounds for bugs or deficiencies in the software and/or associated FIX infrastructure.f. Research issues dealing with third party software.g. Follow a standard set of procedure and methods when responding to customer requests or inquiries.h. Conduct research on questions and issues using available information resources and other FIX Analysts.i. Keep a detailed log of all customer interactions and prepares resolution reports for issues reported by the customer.j. Maintain Best Practices for FIX Onboarding and Integrations.Requirementsa. Four (4) year degree in a technical field such as Finance, Economics, Mathematical Finance, Computer Information Systems, or relevant fieldb. Seven (7) years of overall work xpc. Advanced working knowledge of FIX protocol and its implementation/integrationd. Advanced Financial knowledge with focus on Derivative instruments, Fixed Income, and Equity financial instrumentse. Prior trading supportf. At least five (5) years of xp on the Charles River applicationSkills andamp; Key ActivitiesGenerala. All skills andamp; activities of Snr FIX Analyst level plus:1. Evangelize standard support