Neighbourhood Officer Location: Guildford, Leatherhead Salary: £35,249 per annum Part of the Stonewater Group, Mount Green Housing Association meets people s housing needs across Surrey and North Sussex through the delivery of a local service to its residents. We are recruiting for two Neighbourhood Officers; one to manage properties in Guildford and one to manage properties in Leatherhead. As Neighbourhood Officer, you will provide a high-quality resident-focused neighbourhood and tenancy management service to residents, ensuring that terms and conditions of tenancy are maintained, and landlord obligations fulfilled. You ll be the focal point for all residents within the area that you manage, ensuring residents understand and comply with their tenancy conditions/lease and carry out intervention and enforcement actions where appropriate. This includes dealing with hoarding/property neglect, unauthorised alterations, access issues, tenancy fraud/non occupancy and overcrowding. Organising resident participation activities in conjunction with the Resident Involvement Officer, you ll deliver excellent and inclusive resident engagement and use the most appropriate methods to engage. You ll listen to residents views, consult with, inform and involve them in the management of their homes and the areas where they live to develop meaningful, respectful, and collaborative relationships. You ll effectively manage complaints, so residents feel heard, issues are resolved, our service impr