Role: 1st Line Technician Location: Brighton (Office-based initially, moving to home working following training) Hours: Monday - Friday, 9:00am - 5:30pm, 37.5 hours per week Pay: 25,000 per annumAn excellent opportunity has arisen for a 1st Line Technician to join one of our longstanding clients, an innovative business based in Brighton.This is a great opportunity to join a small technical team, supporting customers across connectivity, networking, communications, and technical services, with ongoing training and development available.Benefits:Workplace pensionPrivate healthcareAnnual leave allocationTraining materials for certificationsIndividual and company-based bonusesPotential future travel opportunities The Requirements:Previous Helpdesk / 1st Line Support experience desirable but not essentialBasic networking knowledge, including routers, switches, firewalls, VoIP, LAN/WANStrong written and verbal communication skillsConfident telephone manner and customer service approachMethodical problem-solving skillsExcellent organisation and time managementAbility to work well within a teamPositive, flexible, and proactive attitudeWillingness to learn new technologies and pursue ongoing training The Role:Providing remote and customer-facing technical supportLogging, troubleshooting, and resolving customer faultsMonitoring internal systems and responding to service issuesSupporting technical administration for connectivity and voice productsAssisting with internal systems and LAN