IT Support Analyst - LondonFull-time Global Law Firm Environment Are you an experienced IT Support professional looking for a role with variety, visibility, and the chance to work in a high-performing global environment? We''re partnering with an international law firm to hire an IT Support Analyst for their London office. This is a fantastic opportunity to build relationships across the business, support senior stakeholders, and develop your technical skills across a broad range of technologies.The RoleAs an IT Support Analyst, you''ll be part of a collaborative, friendly team delivering high-quality, client-focused technical support. Your day will involve a mix of service desk work, walk-up support, AV/meeting assistance, and involvement in small projects and service improvement initiatives.You''ll support users at all levels-including Partners and senior leaders-so professionalism, reliability, and strong communication skills are key.What You''ll DoProvide excellent 1st/2nd line support via phone, email, walk-up and remote channelsLog, prioritise, and resolve incidents and service requests in line with ITIL practicesSupport Microsoft Office, Windows 10/11, iManage, mobile devices, and other core firm applicationsTroubleshoot laptops, printers, remote access, and a range of peripheralsDeliver AV and technical support for meetings, hearings, and events (both onsite and virtual)Assist with local IT projects and ongoing service improvementsHelp manage IT assets, including lapt