Assistant Retail Travel Manager Base Salary to 35,000 Bonus and Great Benefits Guildford Surrey Our client is a well established travel company who have recently launched a new tour operation focused on inclusive package holidays combining flights, hotels, shore excursions, cruises to the Greek Islands, Mediterranean and the Arabian Gulf. They have recently opened a UK office and retail store in the Guildford and are now seeking to recruit an experienced assistant retail travel manager to help manage and lead a small team of travel consultants. This is a pivotal role in supporting the leadership of our Guildford store. in driving sales, coaching the team, overseeing day-to-day operations, and ensuring high service standards. Candidates must have supervisory/team leader experience within the travel industry. This is an office/store-based role operating over a 7 day period, working 5 days, with 2 days off per week. Assistant Retail Travel Manager Responsibilities: Deliver exceptional customer service to walk-in clients, phone and web leads. Support the team in meeting and exceeding individual and store sales targets. Assist in creating tailored travel itineraries, handling complex bookings, and resolving customer issues. Monitor daily performance metrics and provide coaching and support to Retail Agents to improve results. Coach and mentor Retail Agents to deliver excellent customer service and grow their destination knowledge and sales confidence. Assist with rota planning, ta