Job Title:

Customer Support ManagerLocation:

North London, ideal locations would be Watford, Slough, Amersham, ReadingPackage:

£40k+ base salary with £500 allowance when on call.Job Purpose:My client is a SaaS provider of emergency notification / crisis management communications. Their innovative solutions support clients globally in the successful management of incidents and emergencies.The tasks of the Customer Support Manager will include general office administration and customer support tasks to ensure the business contributes to driving sustainable growth. The ideal candidate will be competent in prioritising and working with little and at times no supervision. They will be self-motivated and trustworthy.Responsibilities:Support Sales Team in setting up demo accounts and new customer accountsProvide 1st Level telephone or online customer support (full product and service training will be given)Create and update records in databases with customer and prospective customer dataSupport customers through logging of incidents and product related queriesSubmit timely reports and prepare presentations/proposals as assignedAssist with internal and external events (user forums, trade shows)Participate in team activities like webinars, events, team meetingsAssist colleagues whenever necessaryOn a rota basis, provide 24/7 support to clientsRequirements:Proven experience as a Customer Support Manager, Customer Support Administrator or relevant role, at least 2 years of experienceOutstanding communication and interpersonal abilitiesExcellent organisational and leadership skillsExcellent knowledge of MS OfficeExcellent IT SkillsKnowledge of Salesforce would be an advantageWorking Hours – 40 hours per week / Monday to Friday

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