Credit Controller Gloucester Permanent up to 30,000 The Company My client is within the wholesale sector Job Summary Manage the customer base and the relevant parties in the multiple depots to ensure that prompt payment is made, and appropriate actions are taken to follow up non-payment including pro-active query resolution Work as part of a finance team of 4 to prevent and reduce debt Main Responsibilities Manage a debt ledger of c. 7m Chase debtors promptly to ensure all overdue is received within a timely manner and all relevant debts are managed effectively. Monitor and identify changes in payment patterns to minimise risk. Provide all relevant documentation to ensure payment can be made in line with terms, post and allocate cash as per customer instructions and where necessary produce and send the relevant overdue letters/emails to coincide and adhere to the credit insurance policies terms and conditions. Examine shortfalls with payments, work with customers to understand and rectify these and take necessary steps to prevent future shortfalls. Review, investigate and resolve queries by liaising with internal and external customers. Support the onboarding of new customers to include checks with credit reference agencies and governing bodies. Propose solutions to reduce debt and take effective action, to include the negotiation of payment plans and proposing unrecoverable balances to be written off periodically. Personal Profile Excellent relationship building, interpe