People Operations Manager - Remote

We''re looking for a People Directoriwoca''s People Director will be responsible for ensuring iwoca is hiring, developing and retaining the people we need to achieve our business goals, and those people truly love being part of iwoca.Imagine a world where every small business has the power to thrive. That''s the world we''re building at iwoca. Small businesses aren''t just statistics - they''re the heartbeat of our communities, the character of our high streets, and the engine of our economy. Since 2012, we''ve revolutionised how these businesses access finance, turning what was once a lengthy, frustrating process into something remarkable: funding that''s fast, flexible, and actually works for modern businesses.Our impact speaks for itself: we''ve provided billions in funding to more than 150,000 businesses across Europe, making us one of the continent''s leading fintech innovators. To empower one million businesses with the financial tools they deserve.We combine cutting-edge technology and data science with genuine human understanding to make finance feel less like a barrier and more like a superpower. As People Director, you shall:you''ll be curious about every area of People Operations and look for ways in which we can become even more efficient and effective at hiring, retention, learning and development, performance management, paying fairly etc. Ensure iwoca is investing smartly in its People Ops team, benefits, policies and real estate in order to support the needs of the business. Have the courage and commercial acumen to smartly dial investment up or down as required to deliver the needs of our fast changing community and its requirementsIn your role, you''ll balance day-to-day delivery of operational people processes with more strategic work that helps to drive greater efficiency and quality of each People function. Examples of projects you will lead include:Analyse recruitment funnel data and work with Talent Partners to identify ways of improving our recruitment strategies to more efficiently find the right talent to fill roles, e.g. by optimising how we leverage agencies, referral bonuses, recruitment platforms, etc.Review the effectiveness of our performance management processes across iwoca, avoid that they become stale, and identify ways of making such processes more useful and less onerousAt least 10 years'' experience in a senior management role, where you''ve been instrumental in driving organisational performance and a healthy team culture; Ideally, you''ll have experience of leading a People Operations team as well as experience of being a leader in another area of the business which has been supported by a People Ops team; it doesn''t matter which sector(s) you have worked in previously (no experience of Financial Services? what''s more important is that you have worked at different organisations in terms of size, culture, management challenges, etc., Strong logical reasoning skills and critical thinking - you''ll apply this in every area of people operations to ensure that all decisions are well thought through, with a clear and accurate understanding of the problem and justification for the optimal solution. Commercial acumen, able to make smart decisions about where to invest and get most bang for buck (in terms of benefits, office space, etc.)Excellent project management skills, you know how to scope and implement projects which enhance our people strategy or drive operational improvements, and manage stakeholders through that processyou''ll be one of the most networked and well-trusted people in the organisation, you''ll connect easily with people at every level of the organisation and be able to engage and influence in every directionWe routinely benchmark salaries against market rates and run quarterly performance and salary reviews.We prioritise a culture of learning, growth, and support, and invest in the professional development of our team members.We value thought and skill diversity and encourage you to explore new areas of interest to help us innovate and improve our products and services.Our friendly and inclusive environment, combined with our flexible work policies, ensures that you''ll have the perfect balance between work and life, empowering you to thrive both personally and professionally.Events and clubs, like bingo, comedy nights, yoga classes, football, etc.Medical insurance from Vitality, including discounted gym membership- A private GP service (separate from Vitality) for you, your partner, and your dependants.-25 days'' holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave- A one-month, fully paid sabbatical after four years.- Instant access to emotional and mental health support.-3% Pension contributions and share options.- Generous parental leave and a nursery tax benefit scheme to help you save money.- Cycle-to-work scheme and electric car scheme.- A learning and development budget for everyone.
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