Reebok is hiring a Wholesale Customer Service Executive (German-speaking, DACH region) to join its London team. This role focuses on B2B customer service operations, wholesale order management, product allocation, shipment coordination, and customer communication across Germany, Austria, and Switzerland. You''ll play a critical role in ensuring efficient order processing, on-time delivery, and high customer satisfaction, working closely with internal teams and warehouse operations in a fast-paced, international environment.The RoleIn this position, you will manage day-to-day wholesale customer service activities, including order entry, allocation, and logistics coordination. You''ll proactively monitor shipments, communicate updates, and ensure a seamless end-to-end experience for B2B customers.Key ResponsibilitiesOrder ManagementAccurately enter and process customer orders in a timely mannerProduct Allocation and Logistics CoordinationSupport allocation of orders and liaise with the warehouse to ensure efficient dispatchCustomer CommunicationTrack orders and shipments, providing updates on delivery timelines, delays, and changesCross-Functional CollaborationPartner with Sales, Logistics, and Operations teams to resolve issues and streamline processesPerformance MonitoringAssist in tracking KPIs (fulfilment rates, delays, customer satisfaction) and suggest improvementsSkills and Experience RequiredMinimum 3 years'' experience in wholesale operations and customer serviceFluent