About the BusinessA fantastic opportunity to be a Client Accountant Team Leader for a worldwide property business located in Birmingham City Centre who great flexibility with their hours, while working hybrid with only 2 days in the office a week. In this role you will become the ''face of accounts'' and drive professional development in your team.Main Duties:Clients and Service DeliveryDeliver accurate, high-quality accounting services within agreed deadlines, KPIs, and SLAs, including service charge year-end processes.Produce and present insightful financial reports for clients, property managers, and stakeholders, managing expectations and supporting decision-making.Act as the primary accounting contact for clients and Property Managers, handling complex queries, financial analysis, and escalation issues.Support Property Accountants as a technical escalation point, ensuring continuity and consistency of service delivery.Use data insights to reduce queries, improve automation, and enhance overall client experience.Monitor and validate outputs from offshore teams and internal accountants to maintain quality standards.Lead onboarding, offboarding, and mobilisation/demobilisation activities for client portfolios, ensuring effective knowledge transfer.Identify process issues, conduct root cause analysis, and implement improvements to prevent recurrence and drive performance.Manage urgent priorities while proactively reducing reliance on same-day requests.People and Stakeholder