Title After Sales Service Technician (Plumber background) Salary 35 - 40K /year + Overtime payment + Commutation fee Location London, United Kingdom Company One of a global and famous manufacturing company Main responsibilities Carrying out repairs and maintenance on the company products Professional and competent customer service Installation of the company''s products, e.g. at in-house exhibitions Co-operation with the internal sales department on customer offers (technical aspect) Documentation of work orders and timely internal reporting Independent management of external warehouses Assessment and qualification of warranty claims Coordination of orders and own service personnel (in terms of efficiency, time, costs) Contact person for claim support requests to ensure a quick and effective solution Organizing an after-sales service network Coordinating technicians to guarantee efficient order processing (territory allocation) Collaboration on cross-departmental projects Continuous monitoring of workflows and processes for the purpose of optimization and cost reduction Management and development of the after-sales service team, including personnel planning and selection, conducting staff appraisals and appraisal interviews, etc. The company reserves the right to assign the employee according to the abilities any other reasonable tasks, if necessary only on a deputy basis and/or also at a different location, with the same remuneration Requirements Valid working visa hold