Quest Search and Selection are looking for an experienced Operations and Customer FulfilmentManager to take responsibility of the Operations team and ensure smooth end-to-end processes across order fulfilment, warehousing, compliance and customer support. Ideal for someone passionate about supply chain optimisation as well. This is an SME business, who are a global brand in the beauty and skincare industry, known for its luxurious and scientifically advanced products. With a strong commitment to quality, sustainability and innovation the business operates across multiple markets and has a global reach. They sell via their DTC website and via wholesale with all the major premium and luxury department stores and other retailers. Key Responsibilities of this Operations and Customer FulfilmentManager - Oversee team performance, drive process improvements, manage relationships within the warehouses and wholesale customers.act as the key point of escalation for urgent issues with B2B and B2C customersYou''ll collaborate closely with Web, Credit Control, and IT teams on projects such as EDI integration and seasonal launches.Managing the Operations team, assessing workloads and allocating customersManaging and developing a team, having weekly catch ups, development plans, and supporting with regular trainingOwning the end-to-end operational process and answering follow-up queriesSupervising Operations activities including fulfilment of orders, export paperwork, and application of co