Lead Works Planner Location: 130 Cowley Road, CB4 0GU Start Date: ASAP Contract Duration: 6+ Month Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £19.32 per hour Job Ref: (phone number removed) Job Responsibilities Plan and organize work schedules effectively. Coordinate tasks within the social housing sector. Ensure compliance with Cambridge Town Council policies and procedures. Maintain confidentiality and adhere to data protection standards. Job Responsibilities Lead and guide the planning team to ensure effective service delivery. Improve planning processes for better efficiency and customer satisfaction. Work with the Service Improvement Manager to optimize team resources. Oversee work allocation to ensure efficient use of resources. Create and implement plans for efficient work distribution. Set and track team performance indicators. Analyze data and feedback to suggest improvements. Handle customer complaints and queries effectively. Collaborate with internal teams to solve complex issues. Ensure all work is completed on time and within budget. Prepare detailed reports for senior management. Manage confidential information accurately. Coordinate with the Stores function for materials and equipment. Perform other duties as required by the line manager. Person Specifications Must Have: Experience in scheduling or customer service with a Housing Association, Local Authority, or Maintenance Contractor. Proficiency in