We are seeking a proactive and experienced Income Officer to join our housing association on a permanent basis. This Income Officer will play a key role, being responsible for managing rental income and ensuring effective arrears recovery, helping to sustain tenancies and support our communities.You will take ownership of a patch of residents, managing all aspects of income collection from early intervention through to legal action, including court representation where required.Key Responsibilities of an Income Officer:Manage a portfolio of rent accounts, ensuring income is maximised and arrears are minimisedTake a proactive approach to arrears recovery, from early-stage intervention through to court actionPrepare and present cases at court where necessaryWork closely with residents to agree realistic repayment plans and provide support to sustain tenanciesLiaise with internal teams and external agencies to resolve complex casesMaintain accurate records and ensure compliance with policies and proceduresProvide excellent customer service while balancing a firm but fair approach to income recoveryAbout YouProven experience in income management within a housing environmentStrong knowledge of arrears recovery processes, including legal and court proceduresConfident in representing cases in courtExcellent communication and negotiation skillsAbility to manage a varied caseload and work independentlyGood understanding of welfare benefits and financial inclusionIT literate with exper