We''re working with a Local Authority in Warwickshire to recruit an experienced Benefits Officer. This position focuses on supporting residents to manage their rent and council tax through accurate assessment and administration of Housing Benefit and Council Tax Reduction claims.

You''ll provide tailored advice to customers, helping them understand their entitlements and access additional financial support, including Discretionary schemes and wider financial inclusion services.

Key responsibilities include processing new claims and changes in circumstances, resolving queries, and carrying out in-claim reviews to ensure accurate and timely payments. You''ll also review decisions when new information is received and liaise with the Single Fraud Investigation Service where required.
We''re looking for candidates with proven experience in Housing Benefit processing and strong working knowledge of Civica Open Revenues. Excellent attention to detail, communication skills, and the ability to work independently are essential.

This is a great opportunity to join a supportive team in a remote role.
 
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.


If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you''re currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.