IT Support Team Leader (UK andamp; Ireland)Liverpool (One day remote)£40K-45KAn IT Support Team Leader is required for our logistics client, to manage and support IT services across the UK andamp; Ireland. This is a hands-on leadership role, combining people management with second-line technical support in a fast-paced business environment. You''ll manage daily IT support operations, ensure excellent service availability during core business hours, and provide technical expertise across our infrastructure and end-user environments, supporting over 500 users across multiple locations.Responsibilities-Lead the UK andamp; Ireland IT support team and daily operationsProvide second-line desktop, server and Microsoft 365 supportManage incidents and service requests via the Global HelpdeskEnsure high service levels and customer satisfactionSupport Windows 11, Windows Server, AD, and Teams telephonyTravel regularly to UK andamp; Ireland offices (occasional Europe)Expereince required-Essential:Significant experience in a business IT support environmentStrong knowledge of:Windows 11Windows Server 2019/2022Active Directory administrationExcellent customer service and troubleshooting skillsExperience working with IT ticketing systems (ITIL-based)Strong time management and attention to detailAbility to work independently and as part of a teamDesirable:VMware and/or Hyper-V virtualisation experienceSCCM-based PC deploymentIT security awareness (AV, phishing, spam protection)