Robert Walters is working in partnership with a dynamic organisation focused on driving innovation and advancing knowledge in a highly technical and fast-evolving field. Their work involves cutting-edge research, collaboration with experts, and the development of solutions that address complex challenges. They pride themselves on fostering a culture of creativity, teamwork, and professional growth, offering opportunities to contribute to meaningful projects that have a lasting impact.Due to a large-scale digital transformation, they are keen to appoint an experienced IT Service Deliver Manager to be based out of the Bedford offices paying a salary range of £55,000 to £60,000. As the IT Service Delivery Manager (SDM) you will oversee and manage the delivery of IT and Operational Technology (OT) services within a complex and highly regulated environment. You will ensure service quality, governance, and compliance across a mixed IT/OT infrastructure that operates under Government data classification standards.IT Service Delivery Manager (SDM): DutiesManage IT service delivery across both IT and OT networks, including internal and supplier led services, ensuring performance aligns with SLAs, KPIs, and security requirements.Primary interface between the Digital andamp; Technology department, business stakeholders, and third parties.Lead implementation and continuous improvement of ITIL based processesMaintain and develop the IT service catalogue and IT service desk capabilityProvi